Hallo, danke für die Hilfe, also ich habe Antwort bekommen, leider reicht mein Englisch nicht aus. Ich setze mal die Antwort von DE hier rein, vielleicht kanns ja jemand mal brauchen für Infos wenn er das gleiche Problem hat.
Apologies for the items being defective.
If your product gets damaged within 30 days of delivery, please check and find out the cheapest way to mail the item back to our Hong Kong Defective Products Drop Off Box. If it is less than $___(less than 30% of the item price), please go ahead and return it to address below, and take a picture of the proof of shipment (receipt, certificate of posting, tracking number stub, etc) after you have shipped it. We will arranged the replacement and reimbursement for your return postage after the package is received and processed.
PS: Please use the cheapest way to ship the item(s) back. Courier services such as EMS, UPS, Fedex, TNT, DHL etc are NOT eligible for return shipping cost reimbursements
But if the product turns out to be defective after 30 days from delivery, please notice that the return shipping costs (both ways) will be the sole responsibility of you. We will still try to exchange your defective products for a brand new one where possible. (If you have any question, please refer to FAQ to get further detail).
VERY Important: please remember to include a note in your package indicating the following items:
1. Your order number,
2. sku numbers returned and quantity, and
3. a short description of the problem(s) of the defective unit.
This note will help expediting the processing time for you. Thank you.
Hong Kong Defective Products Drop Off Box Address:
TO: DealExtreme
RE: ORDER # ______
Room 225-226, Block B, Focal lndustrial Centre
21 Man Lok street
Hung Hom, Kowloon
HONG KONG
If you have any questions on the return, please feel free to contact us again at anytime.
Und Hier die 2. Mail von DE
Dear Jakob,
Your product return request was received and processed. Please send your item(s) to our customer service office within the next 7 days. Please ensure that your address label is formatted in the following way, or your package might become undeliverable and get returned to you by the post office:
Important Return Instructions:
If you are instructed otherwise by a Customer Service Agent, then you may ignore the following notes.
If you are sending from the United States, use the following address:
TO: DealExtreme
RE: ORDER 0822QT16
8345 NW 66TH ST #8247
MIAMI FL 33166-2626
It is recommended that you ship the items back with delivery confirmation service from the USPS. DealExtreme is not responsible for lost return packages. If an reimbursement is applicable, it will be issued when you send us the delivery confirmation number.
For all other returns, use the following address:
TO: DealExtreme
RE: ORDER 0822QT16
Room 225-226, Block B, Focal lndustrial Centre
21 Man Lok street
Hung Hom, Kowloon
HONG KONG
For non-US and Canada customers, to receive return shipping reimbursement (if applicable), you must contact us before shipping the item back.
It is recommended that you ship the items back by First Class Air Mail with Delivery Confirmation. dealextreme.com is not responsible for lost return packages.
Return shipping reimbursement is available when we are the cause of the fault. For customers from other countries, please contact us for country-dependent instructions and requirements.
Wie muss ich jetzt vorgehen? Kann mir jemand sagen bitte.
Nächstes mal Bestelle ich eine gute Lampe wie z.B. Jetbeam Pro III
Vielen Dank
Koubi